Privacy Policy

01 Introduction

Samart Watches ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy applies to all interactions you have with us, including visits to our physical store located at Shop No. 5, R City Mall Plaza, Ghatkopar West, Mumbai, Maharashtra 400086, communications via our website samartwatches.shop, phone calls, emails, SMS, WhatsApp messages, and any other channels through which you interact with us.

This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you visit our store, browse our website, submit enquiry forms, make purchases, sign up for newsletters, or otherwise engage with our services. By interacting with Samart Watches, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We take your trust seriously and are committed to ensuring that your personal information is handled in a safe, responsible, and transparent manner. If you have any questions or concerns about this policy, please do not hesitate to contact us at info@samartwatches.shop.

02 Information We Collect

We may collect the following types of personal information from you during your interactions with Samart Watches:

2.1 Information You Provide Directly

• Personal Identification Information: Your full name, date of birth, gender, and government-issued identification numbers (where required for warranty registration or billing purposes).
• Contact Information: Your mobile phone number, email address, residential address, billing address, and any alternate contact details you choose to share with us.
• Enquiry and Communication Data: Information you provide when filling out our contact/enquiry form, including your name, phone number, email address, subject of enquiry, and the message content describing your requirements, preferences, or questions about smartwatches.
• Transaction Information: Purchase details including product names, serial numbers, invoice numbers, payment method information, transaction amounts, dates of purchase, and warranty registration information.
• Consent and Preferences: Your communication preferences, including your consent to receive promotional messages, marketing communications, and your chosen channels of communication (SMS, email, WhatsApp, etc.).

2.2 Information Collected Automatically

• Device Information: When you visit our website, we may automatically collect information about your device, including IP address, browser type, operating system, device type, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, referring URLs, and interaction with website features.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience and collect analytical data.

2.3 Information from Third Parties

• Payment Processors: When you make a purchase, our payment partners may share transaction confirmation data with us.
• Analytics Providers: Third-party analytics services may provide us with aggregated data about website traffic and user behavior patterns.
• Marketing Partners: If you interact with our advertisements on third-party platforms, those platforms may share limited engagement data with us.

03 How We Use Your Information

We use the personal information we collect for the following purposes:

• Order Processing and Fulfillment: To process your smartwatch purchases, generate invoices, arrange deliveries, process returns or exchanges, and manage warranty claims.
• Customer Service and Support: To respond to your enquiries, provide product information, offer setup assistance for your smartwatch, troubleshoot technical issues, and provide after-sale support including strap replacements and software update guidance.
• Communication and Notifications: To send you order confirmations, delivery updates, warranty information, service reminders, and important alerts about your purchases or account.
• Marketing and Promotional Communications: To send you information about new smartwatch arrivals, exclusive deals, seasonal offers, store events, and product recommendations that we believe may interest you — subject to your consent where required.
• Personalization: To understand your preferences and provide personalized product recommendations based on your browsing history, past purchases, and stated interests.
• Website Improvement: To analyze how visitors use our website, identify areas for improvement, fix bugs, and optimize the user experience.
• Legal and Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our rights, privacy, safety, or property.
• Fraud Prevention: To detect, prevent, and address fraud, security breaches, unauthorized transactions, and other illegal activities.

04 Notification and Communication Consent

When you submit an enquiry through our contact form, make a purchase at our store, or sign up for our newsletter, you may be presented with a consent checkbox. By checking this box, you explicitly agree to the following:

• We may send you promotional communications about new smartwatch arrivals, exclusive discounts, limited-time offers, store events, and product launches through SMS, email, OBD (Outbound Dialing), Google RCS, WhatsApp, and other digital communication channels.
• We may send you service-related notifications including order confirmations, delivery updates, warranty reminders, and important account alerts through these same channels.
• Your consent covers communications sent by Samart Watches and our authorized communication partners, including My Inbox Media, who may assist us in delivering these messages on our behalf.
• The frequency of promotional communications will be reasonable and managed to avoid excessive messaging. However, the exact frequency may vary based on ongoing promotions, new arrivals, and seasonal campaigns.

4.1 Opting Out of Communications

Upon receiving your opt-out request, we will process it within a reasonable timeframe (typically 7-10 business days) and cease sending you promotional communications. Please note the following:

• Even if you opt out of marketing communications, we may still send you transactional and service-related messages that are necessary for your purchases, warranty claims, or account security — these are not considered promotional communications.
• Opting out of one channel (e.g., SMS) does not automatically opt you out of all channels. If you wish to stop all communications, please specify this clearly in your opt-out request.
• Depending on the communication channel, you may also be able to opt out directly by replying "STOP" or "UNSUBSCRIBE" to SMS messages, clicking the unsubscribe link in emails, or using the built-in blocking features in WhatsApp.
• There may be a brief period after your opt-out request during which you may still receive a few messages that were already in the queue for delivery before your request was processed.

4.2 Withdrawal of Consent

You have the right to withdraw your consent for marketing communications at any time without affecting the lawfulness of processing carried out based on your consent before its withdrawal. To withdraw consent, you can contact us at info@samartwatches.shop or use the opt-out mechanisms described above. Withdrawal of consent will be effective from the date we process your request.

05 Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following categories of third parties:

• Authorized Communication Partners: We may share your contact information with My Inbox Media and other authorized communication service providers who assist us in delivering SMS, email, RCS, WhatsApp, and OBD communications on our behalf. These partners are bound by confidentiality agreements.
• Payment Processors: When you make a purchase, your payment information is processed by our authorized payment gateway partners. We do not store your full credit/debit card details on our systems.
• Product Manufacturers and Warranty Partners: We may share your purchase details and contact information with smartwatch manufacturers or their authorized warranty service centers for processing warranty claims, product registrations, or software support.
• Analytics and Advertising Partners: We may share anonymized or aggregated data with analytics providers and advertising platforms. This data does not personally identify you.
• Legal Requirements: We may disclose your personal information if required by law, in response to a valid legal request, or when necessary to protect our rights, your safety, or the safety of others.

06 Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Necessary for basic website functionality such as session management and secure transactions. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. This data is aggregated and anonymized.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure advertising effectiveness.
• Preference Cookies: Allow the website to remember choices you make for enhanced personalization.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

07 Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data transmitted between your browser and our website is encrypted using SSL/TLS technology.
• Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job functions.
• Secure Storage: Personal information is stored on secure servers with firewalls, intrusion detection systems, and regular security audits.
• Physical Security: At our physical store, customer records are stored in locked cabinets with restricted access.
• Vendor Security: We require our third-party service providers to maintain appropriate security standards.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. If you believe your interaction with us is no longer secure, contact us immediately at info@samartwatches.shop.

08 Data Retention

We retain your personal information only for as long as necessary:

• Transaction Records: Purchase invoices and warranty data are retained for 3-5 years as required by Indian tax and consumer protection laws.
• Enquiry Data: Contact form submissions are retained for up to 2 years.
• Marketing Consent Records: Retained for as long as you are an active customer and for 3 years after your last interaction.
• Website Analytics Data: Anonymized usage data is retained for 26 months.

When no longer needed, we will securely delete or anonymize your information.

09 Your Rights

You may have the following rights regarding your personal information:

• Right to Access: Request information about the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information, subject to legal exceptions.
• Right to Restrict Processing: Request limitation on how we use your information.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time for marketing communications.

To exercise these rights, contact us at info@samartwatches.shop. We will respond within 30 days.

10 Children's Privacy

Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at info@samartwatches.shop and we will delete it.

11 Changes to This Policy

We may update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date and post a notice on our website. If required by law, we will obtain your renewed consent. Your continued use of our services after changes constitutes acceptance of the updated policy.

12 Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: +91 71280 41198
• Email: info@samartwatches.shop
• WhatsApp: +91 71280 41198
• Website: www.samartwatches.shop

For opt-out requests, data access requests, or privacy complaints, email us at info@samartwatches.shop. We will respond within 30 business days.