Terms & Conditions

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Samart Watches ("we," "our," or "us"), operating from Shop No. 5, R City Mall Plaza, Ghatkopar West, Mumbai, Maharashtra 400086. By visiting our physical store, browsing our website samartwatches.shop, submitting an enquiry, making a purchase, or otherwise engaging with our products and services, you agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must discontinue use of our services immediately. We recommend that you print or save a copy of these Terms for your records. Your continued engagement with Samart Watches after any modifications to these Terms constitutes your acceptance of the revised Terms.

These Terms are supplementary to and should be read in conjunction with our Privacy Policy, which governs the collection, use, and protection of your personal information.

02 About Samart Watches

Samart Watches is a retail store specializing in smartwatches and wearable technology. We operate from our physical location at R City Mall, Ghatkopar West, Mumbai, and through our website samartwatches.shop. We offer a curated selection of smartwatches from 50+ brands ranging from budget-friendly options to premium luxury models.

Our business includes the sale of genuine smartwatches with manufacturer warranty, after-sale support services including setup assistance, strap replacements, screen protector installation, and warranty claim facilitation. We are committed to providing an authentic, transparent, and customer-centric shopping experience.

03 Products and Pricing

3.1 Product Authenticity

All smartwatches and accessories sold at Samart Watches are 100% genuine and sourced from authorized distributors, manufacturers, or their authorized channels in India. We do not sell counterfeit, refurbished (unless explicitly stated), grey-market, or unauthorized products. Every product comes with a valid manufacturer warranty and original packaging.

3.2 Product Availability

Product availability is subject to stock at our physical store. While we strive to keep our inventory updated, certain models may be temporarily out of stock due to high demand or supply chain constraints. We reserve the right to limit quantities per customer for popular or limited-edition products. Enquiries about specific product availability can be made through our contact page or by calling us at +91 71280 41198.

3.3 Pricing

• All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless explicitly stated otherwise.
• Prices are subject to change without prior notice. However, the price applicable to your purchase will be the price confirmed at the time of billing.
• Any promotional discounts, seasonal offers, or bundle deals are available for a limited period and may be withdrawn at our discretion without prior notice.
• We reserve the right to correct any pricing errors. In the event of a pricing error, we will notify you and offer the option to proceed at the correct price or cancel the order with a full refund.
• Price matching requests are considered on a case-by-case basis and are subject to verification of the competitor's offer.

3.4 Product Information

We make every effort to ensure that product descriptions, specifications, images, and features displayed on our website and in-store materials are accurate. However, we do not guarantee that all information is error-free. Colors may appear differently depending on your screen settings. If a product you receive materially differs from its description, please refer to our Returns and Refunds policy (Section 7).

04 Orders and Purchases

4.1 In-Store Purchases

When you purchase a smartwatch at our physical store, the transaction is completed at the point of sale. A valid purchase invoice will be provided to you at the time of billing. This invoice serves as your proof of purchase and is required for all warranty claims, returns, or exchanges. We strongly recommend keeping your invoice in a safe place.

4.2 Online Enquiries

Enquiries submitted through our website contact form are not orders but requests for information. Our team will review your enquiry and respond with product availability, pricing, and any other requested details. A purchase is considered confirmed only after full payment is received and an invoice is generated.

4.3 Order Confirmation

For confirmed purchases, we will provide you with a detailed invoice containing the product name, model number, serial number (if applicable), price, payment method, date of purchase, and warranty details. Please verify all details on the invoice at the time of purchase. Discrepancies should be reported immediately.

05 Payment Terms

• We accept payments in cash, via UPI (Google Pay, PhonePe, Paytm, BHIM UPI), debit cards, credit cards, and net banking.
• EMI options may be available on select credit cards and through partner financing companies for purchases above Rs. 3,000. EMI availability, tenure, and interest rates are subject to the policies of the respective bank or financing partner.
• All payments must be completed in full before the product is handed over to the customer, unless prior credit arrangements have been approved in writing.
• We do not accept foreign currency. All transactions are processed in Indian Rupees (INR).
• For any payment disputes, please contact us immediately at info@samartwatches.shop or visit our store with your invoice.

06 Warranty and Guarantees

6.1 Manufacturer Warranty

All smartwatches sold at Samart Watches come with a manufacturer warranty. Typical warranty periods are:

• Indian Brands (Noise, Fire-Boltt, Boat, Amazfit, Realme, etc.): 1 year manufacturer warranty from the date of purchase.
• Premium Brands (Apple, Samsung, Garmin, Huawei): 1-2 years manufacturer warranty, depending on the specific model.
• Accessories (straps, chargers, screen protectors): Varies by product — typically 3-6 months for accessories.

6.2 Warranty Coverage

Manufacturer warranty typically covers manufacturing defects and hardware malfunctions under normal use. Warranty does NOT cover:

• Physical damage caused by drops, impacts, crushing, or excessive force.
• Water damage beyond the stated water resistance rating of the product.
• Damage caused by unauthorized repairs, modifications, or opening of the device.
• Damage caused by use of non-original or incompatible accessories.
• Normal wear and tear of straps, screens, and exterior surfaces.
• Software issues that can be resolved through updates or resets.
• Battery degradation that falls within normal parameters.

6.3 Warranty Claims Process

To initiate a warranty claim, you must present the original purchase invoice from Samart Watches at our store. Our team will assess the issue and, if covered under warranty, facilitate the repair or replacement process through the manufacturer's authorized service center. Processing times vary by brand and typically range from 7 to 30 business days.

07 Returns and Refunds

7.1 Return Policy

Returns are accepted under the following conditions:

• Manufacturing Defect: If the product has a manufacturing defect discovered within 7 days of purchase, we will facilitate a replacement or refund as per the manufacturer's policy.
• Wrong Product Delivered: In the rare event that you receive a different product than what was billed, we will immediately replace it with the correct product at no additional cost.
• Dead on Arrival (DOA): If the product is non-functional out of the box, we will arrange a replacement after verification by our technical team.

7.2 Non-Returnable Items

• Products with physical damage caused by the customer after purchase.
• Products without the original purchase invoice.
• Products with tampered serial numbers, removed warranty stickers, or signs of unauthorized repair.
• Accessories that have been opened, used, or fitted (straps, screen protectors, etc.).
• Products returned after the stipulated return window period.

7.3 Refund Process

Approved refunds will be processed using the same payment method as the original purchase. UPI refunds typically take 3-5 business days, credit/debit card refunds may take 7-10 business days, and cash refunds are processed at our store within 24 hours of approval.

08 Notification and Communication Consent

When you interact with Samart Watches — whether by submitting an enquiry form on our website, making a purchase at our store, signing up for our newsletter, or providing your contact information in any manner — you may be presented with a consent checkbox. By checking this box and submitting the form, you explicitly agree to the following:

• We may send you promotional communications about new smartwatch arrivals, exclusive discounts, seasonal offers, store events, product launches, and other marketing content through SMS, email, OBD (Outbound Dialing), Google RCS, WhatsApp, and other digital communication channels.
• We may send you service-related notifications including order confirmations, delivery updates, warranty reminders, payment confirmations, and important account alerts through these same channels.
• Your consent covers communications sent by Samart Watches directly and through our authorized communication partners, including My Inbox Media, who may assist us in delivering these messages on our behalf in compliance with applicable regulations.
• The content of promotional communications will be relevant to our products and services. We will not send unsolicited messages about unrelated third-party products or services.
• We will make reasonable efforts to manage the frequency of communications to avoid inconvenience, but the exact frequency may vary based on ongoing promotions, new arrivals, and seasonal campaigns.

8.1 Opting Out of Communications

Upon receiving your opt-out request, we will take the following actions:

• Process your request within a reasonable timeframe, typically 7-10 business days from the date of receipt.
• Cease all promotional communications through all channels unless you specify only certain channels.
• Continue sending only transactional and service-related messages that are necessary for your purchases, warranty claims, or account security (these are not considered promotional communications and are exempt from opt-out).
• Retain a record of your opt-out request to prevent future promotional communications.

Additionally, you may opt out through channel-specific methods:

• SMS: Reply "STOP" or "UNSUBSCRIBE" to any promotional message received from us.
• Email: Click the "Unsubscribe" link at the bottom of any promotional email.
• WhatsApp: Use WhatsApp's built-in "Block" or "Report" feature, or send us a message requesting to stop communications.

8.2 Withdrawal of Consent

You may withdraw your consent for marketing communications at any time without affecting the lawfulness of any processing carried out based on your consent prior to withdrawal. To withdraw consent, contact us at info@samartwatches.shop. Withdrawal will be effective from the date your request is processed.

8.3 Communication by My Inbox Media

My Inbox Media is our authorized communication partner and may send communications on our behalf through SMS, email, OBD, Google RCS, and WhatsApp. These communications will relate exclusively to Samart Watches products, services, offers, and updates. By providing your consent, you authorize both Samart Watches and My Inbox Media to communicate with you through these channels for the purposes described herein.

09 Intellectual Property

All content on the Samart Watches website, including but not limited to text, graphics, logos, images, photographs, videos, icons, audio clips, software, and the overall design and layout of the website, is the property of Samart Watches or its content suppliers and is protected by Indian and international intellectual property laws.

• You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any materials from our website without prior written consent from Samart Watches.
• Brand names, logos, and trademarks of smartwatch manufacturers (Apple, Samsung, Noise, etc.) displayed on our website and in our store are the property of their respective owners and are used for identification purposes only.
• Product images used on our website are for illustrative purposes. Actual products may vary slightly in appearance.

10 Customer Conduct

When visiting our physical store or interacting with us through any channel, you agree to:

• Conduct yourself in a respectful and courteous manner towards our staff, other customers, and store property.
• Not engage in any fraudulent, deceptive, or illegal activities, including attempting to use counterfeit currency, stolen payment instruments, or false identification.
• Not damage, tamper with, or mishandle display products, store fixtures, or any property belonging to Samart Watches or R City Mall.
• Comply with all rules and regulations of R City Mall, including parking rules, security protocols, and code of conduct.
• Provide accurate and truthful information when submitting enquiry forms, making purchases, or requesting services.

We reserve the right to refuse service, ask individuals to leave our store, or ban individuals from future visits in cases of misconduct, fraudulent behavior, or violation of these terms.

11 Limitation of Liability

To the maximum extent permitted by applicable law:

• Samart Watches shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services, including loss of profits, data, goodwill, or other intangible losses.
• Our total liability for any claim shall not exceed the amount you actually paid to Samart Watches for the specific product or service giving rise to the claim.
• We are not liable for delays, failures, or interruptions caused by factors beyond our reasonable control, including manufacturer supply chain issues, courier delays, banking system failures, or government regulations.
• We are not responsible for the performance, functionality, or compatibility of third-party applications, software, or services used in conjunction with the smartwatches we sell.

12 Indemnification

You agree to indemnify, defend, and hold harmless Samart Watches, its owners, employees, agents, partners, and affiliates from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of any provision of these Terms and Conditions.
• Your violation of any applicable law, regulation, or third-party right.
• Any misrepresentation made by you regarding your identity, contact information, or purchase intent.
• Any unauthorized use of products purchased from us.
• Any damage caused by you to our store property, display products, or to third parties during your visit.

13 Force Majeure

Samart Watches shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, epidemics, government actions, wars, terrorism, riots, civil unrest, fire, flood, earthquake, power failures, internet outages, supply chain disruptions, labor strikes, or transportation disruptions. In such events, we will make reasonable efforts to mitigate the impact and resume normal operations as soon as practicable.

14 Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

14.2 Dispute Resolution

In the event of any dispute, we encourage you to first contact us at info@samartwatches.shop or visit our store to resolve the matter amicably. If the dispute cannot be resolved through direct communication within 15 days, either party may pursue legal remedies as available under Indian law, including approaching the Consumer Disputes Redressal Commission or the appropriate civil court in Mumbai.

15 Changes to Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting the revised Terms on our website. The "Last Updated" date at the top of this page will be revised accordingly.

For material changes that may significantly affect your rights, we will make reasonable efforts to notify you through prominent notices on our website or through our communication channels. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.

16 Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

• Phone: +91 71280 41198
• Email: info@samartwatches.shop
• WhatsApp: +91 71280 41198
• Store Hours: Monday to Sunday, 10:00 AM to 10:00 PM
• Website: www.samartwatches.shop

Thank you for choosing Samart Watches. We value your trust and look forward to serving you with the finest smartwatch collection and the best shopping experience in Mumbai.